Event description

"How dare you deceive your clients?!" This comment got the most likes on social media. At the heart of the scandal is the sudden change in the parking rate at one of the country’s largest airports.

Passengers returning from their trips were blindsided by their parking fees skyrocketing tenfold. One of the affected car owners was clearly emotional: "I paid twice as much for parking as I did for the plane ticket! It’s daylight robbery!"

According to the airport management, the incident was caused by a cyberattack, but passengers are unwilling to accept such explanations. They’re demanding a refund for parking and compensation for additional expenses. It could cost thousands of dollars for the airport to settle the case.

Consequences

1. Loss of clients
2. Reputational damage
3. System failures

This has happened before

Teller Report

Cyber attack on car park service provider: Hacker attack enables two days of free parking

Cyber attack on car park service provider: Hacker attack enables two days of free parking. Online attacks also have consequences offline, as a recent case from Ulm shows. In response to a cyberattack, citizens there suddenly no longer had to pay fees in several parking garages. According to Klaus Linder, head of Ulmer Parkbetriebsgesellschaft (PBG), the cyberattack hit an external service provider who is responsible for the automated systems in the parking garage.